Podcast – Jim Tincher on Aligning Customer Experience with Metrics
Serving the customer is critical for any customer to fulfill its mission. However, many people see that ‘Customer Service’ process being a post-exchange process. It’s meant to deal with customers that have issues. However, Customer Experience is a more holistic way to look at how the organization structures itself and manages its business with the […]
Podcast – 4 Differences in Organizational Alignment v Employee Engagement
We believe that organizational alignment to mission and vision is the next stage in the evolution of employee engagement, just like engagement was the evolution from employee satisfaction. This podcast delves into 4 key differences between these two concepts, including How alignment adds a layer of purpose How the questions you ask yourself as a […]
